These terms summarise how working with Coach OS works. Every client also signs a full written service agreement before any work starts; where the two differ, the signed agreement controls. Coach OS is built and operated by John Boy Roxas (“we”, “us”), Philippines.
What you are buying
A subscription software service. We build a hosted Coach OS instance for your coaching practice, branded to you, and keep it running under a monthly Care Plan: hosting, database, automation platform, AI service, uptime monitoring, bug fixes, and up to five hours of changes each month. Current prices are on the pricing page.
What you own, what we own
- Yours: your brand, your program content, your client data, your client relationships, your Stripe account, and your domain. Always.
- Ours: the Coach OS software, code, templates, prompts, and design system. You get a licence to use it for your own practice while your agreement is in force. It is licensed, not sold, and may not be copied, resold, or used to build a competing product.
- Held by us for you: the platform accounts your system runs on (automation platform, hosting, database, AI) are in our name so we can maintain and fix the system without depending on you for access. The data inside them is yours, and you can export it at any time.
Data portability
At any time, for any reason, you can request an export of your data: contacts, notes, milestones, agreements, and curriculum content, in a standard format, delivered within ten business days. Your Stripe account and domain stay in your name throughout, so you never lose access to your own payments or web address.
Term, payment, and pausing
- The Care Plan runs in six month terms, billed monthly in advance. Details on the pricing page.
- If a payment fails, we tell you and give seven days to fix it. If it stays unpaid, the system is paused, not cancelled, until payment is made. Data export stays available while paused.
- You can end the Care Plan at the end of a term with fourteen days written notice. Leaving mid-term does not cancel the remaining months of that term.
When an engagement ends
You keep everything that is yours and can request the full export. After a thirty day wind-down, we may take the system offline. If you want to continue on the automation platform independently, we will co-operate in good faith with a transfer to an account in your own name.
Fair use of AI features
AI usage is included at the level a single coaching practice normally uses. If usage becomes materially higher, we discuss it in good faith first. We never invoice for AI usage without agreeing it in writing beforehand.
Support
Write to support@johnboydesign.com. We acknowledge requests within 48 hours on business days and always within three business days. Urgent issues that stop your clients paying or accessing their portal are prioritised ahead of everything else.
The usual limits
We build carefully and fix what breaks, but no software is warranted to be uninterrupted or error free. Neither party is liable for indirect or consequential loss, and our total liability is capped at the fees you paid in the six months before a claim. Nothing here limits liability that cannot legally be limited.